CUSTOMER SUPPORT

Perfect! This class is specifically designed for beginners. We start with the absolute basics - from understanding your skin tone to holding a makeup brush correctly. No prior experience needed.

Yes! Every student receives a professionally matched, full-size foundation (worth $30+) to take home at no additional cost. It's included in your $200 class investment.

The complete class is 90 minutes of personalized, hands-on instruction covering color matching, application techniques, and your custom daily routine.

Nothing! We provide all the tools, products, and materials you need for the class. Just bring yourself and an open mind ready to learn.

During class, we perform a professional color analysis to identify your undertones and skin type. Then we test shades in natural lighting to find your exact match - the foundation you take home.

Absolutely! This is a 1:1 personalized class, so you can ask as many questions as you need. The entire session is focused on YOUR specific concerns and goals.

We match your shade during the class in proper lighting and test it on your skin, so it's guaranteed to work. However, if you have any concerns, we offer follow-up support.

Yes! Everything taught in the class is personalized to YOUR unique face shape, skin type, and lifestyle. This isn't generic instruction - it's tailored to you.

Classes are available on a first-come, first-served basis. Click the "Enroll Now" button to see available dates and secure your spot.

You'll leave with your free foundation, a personalized routine guide, product recommendations, and the confidence to do your own makeup beautifully. Plus, you'll have access to follow-up support if needed.

Consider how much money you've wasted on wrong foundation shades and products that don't work. For $200, you get professional instruction, personalized techniques, AND a free foundation - plus the confidence that lasts a lifetime.

Classes are designed as 1:1 personalized sessions for the best learning experience. However, if you'd like to book together, please contact us about group class options.

Visit our SoftBase page and book yourself an appointment online. If the date or time you require isn’t available, please email contact@softbase@gmail.com or Send a DM on Instagram or Facebook

I use a combination of the best products and brands in the industry. They include MAC, NARS, Hourglass, Tarte, Fenty Beauty, Huda Beauty, Laura Mercier, and many more.

I cater to a wide range of skin types and sensitivities. If you have any skin concerns, please let me know before booking your appointment.

When you do a booking, more information will be sent to you. This will include your exact deposit amount to secure your booking date, time, and location of the appointment. The booking fee is 25% of the full fee.

Please understand that all booking fees (deposits) are non-refundable and non-transferable. By paying your deposit, you agree to and understand our full terms and conditions.

For more info about deposits and confirming your booking, please contact softbase.contact@gmail.com

If you have any further questions, please get in touch via the Contact page.

I take a minimum call out of 2-4 people. If you require below this for special occasions and events, please let me know, and I will do my best to accommodate your booking.

For single makeup services, please book your appointment as usual.

Every makeup is individualized to meet your requirements for your special day; however, for a photo shoot, the colours need to be more intense than for everyday appearance because of the lighting. I recommend a full glam skin finish with a soft eye look. You can still get a very soft, natural look; it just needs to be applied correctly.

Please arrive with a clean, makeup-free face. I recommend cleansing your skin the morning of your appointment and avoid any heavy skincare products, sunscreen, or oils. This gives me the perfect canvas to create your desired look.

Hydrated skin always enhances your makeup.

If you regularly tint, wax, or shape your brows and lashes, I recommend doing so at least 48 hours before your appointment.

I allocate approximately 1 hour and 30 to 45 minutes per person, depending on the chosen look type.

Your start time will be communicated in advance based on your booking details, ensuring a calm and well-paced beauty experience for you.

I offer mobile services and in-home services. I have a minimum charge that ranges from 3 to 5 people depending on the day and location. Please send an inquiry for more details.

Yes, I will travel from Townsville to Cairns and surrounding areas based on my availability. Please send me an inquiry if you are unsure.

The client will be in charge of booking and paying for any travel expenses, including flights and accommodation, in addition to the makeup quote.