At Soft Base Hub, your satisfaction is our priority. We want you to love every product you purchase. If you’re not fully satisfied, our return and exchange process is simple and transparent.

We carefully package all orders and ship them promptly using trusted couriers. Shipping costs and delivery times depend on your location and chosen method. You’ll receive tracking details once your order is dispatched.
 

If you receive a damaged or incorrect product, or if you change your mind, please contact us within 7 days of delivery. To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging.
 

For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Our friendly customer care team is here to assist you at every step. Thank you for choosing Soft Base Hub — where your confidence and satisfaction come first.